Application Specialist
Description:
Position: Application Specialist
Classification: Full-time permanent
Reports to: Senior Property Manager
Hours: 8:30 AM to 4:30 PM, Monday - Friday
TRIP is an organization committed to connecting individuals and families with resources and knowledge to live in desirable homes and create vibrant sustainable communities.
To that end, we are seeking an Application Specialist to ensure the timely processing of rental applications in accordance with TRIP and HUD requirements.
When staff and community are valued, communication is consistent and clear, our services facilitate achievement of our collective vision where:
Residents are driving the community’s economy as home and business owners, customers, employers, mentors, employees, and investors by:
· Contributing personal social/financial capital toward their homes and neighborhoods.
· Leading community improvement initiatives as organizers, spokespeople, board members and supporters.
· Advocating for equitable investment of public resources in their neighborhoods as voters, candidates, and elected representatives.
As An Equal Opportunity Employer, we commit ourselves to:
Recruiting, hiring, training, and promoting persons in all job classifications without regard to race, color, religion, sex, national origin, disabilities, veteran status, or any other non-job-related characteristics.
Position Overview
The Application Specialist is responsible for but not limited to all aspects of the application process from start to finish. Application processing, waitlist management, application and tenant file maintenance, coordination, and documentation of rental management activities in a support capacity.
Responsibilities
· Understand and be able to articulate the specifics of our various programs, application approval criteria, and ensure that applicants understand that decisions are based upon regulations and written criteria with opportunities for review if denied
· Thorough review of all incoming applications to verify completion, signed where required and submitted with all mandatory documentation. If complete, stamp with date and time received, and your initials, then enter in RealPage. File paperwork in appropriate drawer. Return applications that are incomplete or missing documents.
· Process applications based on received date to include credit, criminal background check, prior landlord references, confirmation of income and various other aspects of potential tenant screening.
· Present completed, accurate and organized applications for committee review and approval determination.
· Maintain accurate and confidential record documenting Fair Housing hearings.
· Wait list management. Generate and distribute monthly wait list report.
· Attend team and organizational meetings as requested.
· Create work orders.
· Provide departmental support with document creation, scanning, filing, mailings, file /move in packet creation.
· Address applicant/tenant questions related to the approval/denial/withdrawal process.
Applicant Qualifications:
· Associates Degree, High School Diploma or GED Equivalent (Minimum).
· Valid unrestricted NYS Driver License and dependable transportation.
· Ability to work well with people from all walks of life.
· Excellent oral and written communication skills, problem solving and attention to detail.
· Ability to manage sensitive information while maintaining the highest level of confidentiality.
· Always represent self and TRIP professionally and ethically.
Working Relationships (internal and external):
· This position will work in conjunction with TRIP’s various departments.
· Employee must maintain professional relationships with internal employees of all levels
· Employee must maintain professional relationships with residents, neighbors, and staff.
Miscellaneous:
· The qualification requirements, physical demands and work environment characteristics described in this job description are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job.
· This job description in no way states or implies that the essential duties described are the only responsibilities. The employee is required to follow any other instruction and to perform any other work duties at the request of the supervisor or other management personnel.