Branch Manager- NextStep Federal Credit Union
Description:
POSTED 10/11/24-
Ready to take the next step in your banking career? Do you thrive on trying to improve everyone around you? Solving problems? Being a good listener? Are you a continual learner who wants an opportunity to help build the next, great, community financial institution?
NextStep Federal Credit Union is on the lookout for a great Branch Manager. No sales quotas, no branch accounting, no micromanaging – just an emphasis on building relationships, coaching employees, and guiding our members toward the products and services that can help them achieve their financial goals.
Responsibilities include:
- Answering inbound calls, providing information to and/or performing transactions for our members
- Assisting in-person members with transactions and questions
- Troubleshooting escalated Member Service Representative issues
- Scheduling of branch staff
- Training and coaching branch staff
- Opening accounts, including educating members on our products and services to help them select the best option to meet their needs
- Educating members on our loans, taking applications, and potentially closing loans
- Assisting members with accessing and/or using our electronic services
- Coordinating with Back Office and/or Management to solve more complex member issues
- Actively listening, to help improve our member’s experience and relationship, offering relevant products to help alleviate financial friction in our members lives
- Member & community outreach
- Working with Management to develop goals & strategies
Educational Opportunities:
- Certified Credit Union Financial Counselor training available, pay increase for becoming certified
- Other CUNA Certification training available if interested
Job Type: Full-time
Pay: $60,000.00 – $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
- Saturdays – 2 to 3 per month
Work Location: In person