Skip to main content
Enter search terms below…

Member News

Plumb Oyster Bar Owner Starting Software Company To Make It Easier To Track Receipts (and what customers want)



Albany Business Review

Heidi Knoblauch pulled out an envelope filled with a stack of receipts a few inches high.

The pile of receipts was how many transactions her downtown Troy restaurant, Plumb Oyster Bar, closed in the last week.

She has to keep that stack for 18 months to avoid chargebacks, or when a customer disputes a transaction. New York state and the IRS recommend keeping guest receipts for three years. That's thousands and thousands of little papers that, more often than not, are bound together with rubber bands and stored in a bank box.

Knoblauch wants to change that outdated process and limit the number of chargebacks. She has started a new  company, Receipt HQ, to solve the problem.

Knoblauch started scanning her own receipts to keep copies in the cloud. With the little programming language she knew, Knoblauch wrote code to collect data her point-of-sale system was not tracking.

To fully develop the product, Knoblauch is working with Troy Web Consulting. A company in Menands is scanning the receipts.

Receipt HQ will supply its restaurant customers with prepaid envelopes. After each service, the restaurants will put signed credit card receipts into an envelope and send them to be scanned. Receipt HQ will upload the copies to the cloud. The program will let owners and managers search for individual receipts and get analytics on customer behavior.

Knoblauch said it will offer analytics tailored to each customer that traditional point-of-sale systems don't offer. For example, if a customer tips well over 20 percent each time, the restaurant can send them a coupon or free drink. If there's a customer who always orders vegan, the restaurant can send a newsletter to them announcing a new vegan item on the menu.

The product is currently in the beta stage, and Knoblauch said she is looking for more restaurant owners to join, especially those in Saratoga Springs.

Receipt HQ is partially funded by the National Science Foundation through the I-Corps Program at Rensselaer Polytechnic Institute's Lally School of Management. The company is a member of the Troy Innovation Garage and the Bull Moose Club in Albany.

Knoblauch said her background in academics influenced Receipt HQ. She left her career in academia to open the oyster bar in downtown Troy at 15 Second St. in 2016.

Knoblauch has a doctorate from Yale in history of science and medicine. She was a full-time faculty member at Bard College in Annandale-on-Hudson before she left to open Plumb Oyster Bar.

5.18 Day engages and celebrates region-wide volunteers with non-profit agencies for service projects that have a positive impact upon our community. Come be apart of this community wide celebration.  We are looking for nonprofits to supply a project that they would like from stuffing envelopes, filing, or landscaping-they sky is the limit. …
(Latham, N.Y.) Sunmark Federal Credit Union has announced several executive promotions as the credit union continues to expand in 2019. Jeffrey Miller has been promoted to VP of Sales & Business Development. Mr. Miller will provide strategic sales leadership to Sunmark and ensure WOW service for credit union members. Chris Tantakis has been…
Hill & Markes, a 113-year-old wholesale distributor, is pleased to announce they will be co-hosting four seminars throughout New York State with their partners Taylor Upstate. The seminars will highlight how to make unique and savory ice cream shakes and cakes. Ice cream customers will have the chance to see new product and show specials. Most…
Feb
28
2019 Economic Outlook: How Macro Impacts the Micro for Your Business. The investment team at Bouchey Financial Group consisting of Steven Bouchey, CFP®;…
11:30 a.m. Check-in & luncheon; 12 -1 p.m. Presentation
Mar
05
Harness YOUR power within, build professional and personal networks and find inspiring mentors. Learn how to amplify your voice and be heard. Join top…
11:30 a.m. Check-in & Luncheon; 12 - 1:30 p.m. Mentoring Conversations
Mar
21
Get connected, develop leads and build relationships at our one-of-a-kind, fast-paced networking event. These events are a fun and effective way to focus…
11:30 a.m. Check-in & Luncheon; 12 - 1:15 p.m. Networking