Skip to main content
Enter search terms below…

Member News

Groff NetWorks, LLC Shares 2017 Capital Region IT Support Services Climate Survey Results



There’s no doubt that IT support is rapidly becoming the business world’s number one concern.

The trouble is, it can be easy to overlook, especially for businesses that are looking to save money. What percentage of small businesses hire an IT staffer as opposed to outsourcing their IT? What do small businesses want in an IT professional? We decided to find out.

Small businesses prefer budget stability

The Groff NetWorks’ 2017 Capital Region IT Support Services Climate Survey focused on businesses with less than 50 employees. What we found is that these businesses don’t have massive budgets, which means most prefer budget stability.

Because of this, only 7 percent have a dedicated IT person. Outsourcing was the overwhelming preference among small business owners. In addition, only about 20 percent of the survey respondents maintain hourly contracts. A fixed monthly contract was greatly preferred.

Not just IT support

It’s obvious that a small business would hire a team of IT professionals to guard against security breaches and malware, but it turns out that they’re looking for a bit more.

A full 66 percent of respondents shared that their choice to outsource IT was because they were looking for a way to simplify IT management. What’s even more surprising is that they reported needing assistance understanding technology concerns. They were looking for a trusted partner who could keep them up to date and tell them what they don’t know, in addition to guarding their systems.

Learn more

We’ve only just touched the tip of the iceberg when it comes to our small business IT findings. To learn more about how much small businesses are willing to spend on IT, how satisfied they are with their IT choices, and more, make sure you check out the Groff NetWorks 2017 Capital Region Small Business IT Survey.

Pioneer Bank announced that they will be hosting a free career fair, Hiring Our Heroes: Veterans Career Fair, on Wednesday, September 19, from 9:00 am – 2:00 pm at their headquarters at 652 Albany Shaker Road, Albany. This special community job fair is tailored to Veterans, active members of the military and their families and it will provide a…
BST & Co. CPAs, LLP, one of the Capital Region’s leading financial and management consulting firms, announced a series of promotions within its audit and accounting department. Jeremy DeBarr, Mike Evans and Brandon Smith have each been named senior associate within the department. “We are pleased to announce these advancements at BST,” said…
Ali R. Anechiarico has been named the new Marketing Manager at Teal, Becker & Chiaramonte (TBC).  Prior to joining TBC, Ali was in charge of marketing at another professional services firm in Albany, New York. As Marketing Manager for TBC, Ali will oversee all marketing initiatives for the firm that will continue to grow the TBC brand and…
Aug
20
Join us as for a ribbon cutting celebration of SaraBella's newest location! SaraBella Pizza is family owned and operated. We have been serving the capital…
10 a.m.
Aug
21
Learn must-have skills that every leader and manager need in order to become more strategic in today's world. Every leader and manager has to successfully…
11:30 a.m. Check-in & Luncheon; 12-1 p.m. Training
Aug
23
Join us as for a ribbon cutting celebration of Flowers By Pesha's new downtown Troy location! Flowers by Pesha is a full-service floral shop owned by…
4:00 p.m.