Manager Life & Annuity Customer Care Operations
Responsible for the day to day management of the Call Center in addition to developing and driving more strategic initiatives to enhance our overall service model. This role handles management of service levels, employee development, employee performance and quality, evolution and maintenance of controls and continuous process improvement in support of a service experience that demonstrates our brand. Provide ongoing, daily support to team members for escalations, technical advice on products and processes and must demonstrate skill in transferring knowledge and problem resolution. Works in a collaborative team environment.