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Sales Associate


Contact: Send applications to Erika Grasso [email protected]
The Ace Hardware Shop
5188740251

Description:

We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.

You can apply here: jobs.acehardwareshop.com

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability. As champions of the "Ace is the Helpful Place" our Retail Sales Associates find satisfaction in assisting customers with their needs, offering world class customer service with a low pressure, honest, gimmick free and enjoyable shopping experience.

Responsibilities
Greet and direct customers
Provide world class customer service and offer customers an unforgettable shopping experience
Build rapport with clients, earning their business through your ability to demonstrate exceptional product knowledge, strong interpersonal skills, and excellent listening skills
Provide accurate information (e.g. product features, pricing and after-sales services)
Answer customers’ questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Cross-sell products
Ensure racks are fully stocked
Manage returns of merchandise
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers
Provide customer feedback to the Store Manager
Stay up-to-date with new products/services
Requirements
Proven work experience as a Retail Sales Representative, Sales Associate, or similar role
Understanding of the retail sales process
Familiarity with consumer behavior principles
Knowledge of inventory stocking procedures
Basic math skills
Track record of achieving sales quotas
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
Flexibility to work various shifts
High school degree
BSc in Marketing or related field is a plus
Other Responsibilities:

Demonstrate use or operation of merchandise.
Place special orders or call other stores to find desired items.
Prepare merchandise for purchase or rental.
Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Ticket, arrange, and display merchandise to promote sales.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.

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