Skip to main content
Enter search terms below…

Member News

Groff NetWorks, LLC Shares 2017 Capital Region IT Support Services Climate Survey Results



There’s no doubt that IT support is rapidly becoming the business world’s number one concern.

The trouble is, it can be easy to overlook, especially for businesses that are looking to save money. What percentage of small businesses hire an IT staffer as opposed to outsourcing their IT? What do small businesses want in an IT professional? We decided to find out.

Small businesses prefer budget stability

The Groff NetWorks’ 2017 Capital Region IT Support Services Climate Survey focused on businesses with less than 50 employees. What we found is that these businesses don’t have massive budgets, which means most prefer budget stability.

Because of this, only 7 percent have a dedicated IT person. Outsourcing was the overwhelming preference among small business owners. In addition, only about 20 percent of the survey respondents maintain hourly contracts. A fixed monthly contract was greatly preferred.

Not just IT support

It’s obvious that a small business would hire a team of IT professionals to guard against security breaches and malware, but it turns out that they’re looking for a bit more.

A full 66 percent of respondents shared that their choice to outsource IT was because they were looking for a way to simplify IT management. What’s even more surprising is that they reported needing assistance understanding technology concerns. They were looking for a trusted partner who could keep them up to date and tell them what they don’t know, in addition to guarding their systems.

Learn more

We’ve only just touched the tip of the iceberg when it comes to our small business IT findings. To learn more about how much small businesses are willing to spend on IT, how satisfied they are with their IT choices, and more, make sure you check out the Groff NetWorks 2017 Capital Region Small Business IT Survey.

The Sage Colleges inaugurated Dr. Christopher Ames as its 10th President. The Inauguration Ceremony was attended by more than 300 students, faculty, staff, and members of the board of trustees, as well as community leaders and political officials. The event, held in the Schacht Fine Arts Center theater on the Russell Sage College campus in Troy,…
The School of Architecture has been ranked the 13th best undergraduate program in the nation by the architectural research organization DesignIntelligence. This is the highest ranking in the history of the School of Architecture. The DesignIntelligence Quarterly’s annual “America’s Best Architecture & Design Schools” edition is the most sought…
The Sage Colleges today announced that it has received a $1.2 million gift from Chet and Karen Opalka in support of the Opalka Gallery on the Sage College of Albany campus. The Opalkas contributed $2 million to construct the gallery prior to its grand opening in 2002, and worked closely with founding director Jim Richard Wilson to establish the…
Oct
24
Review the principles of effective presentation design and delivery. Learn how to organize content, formatting, colors and many other tips. Topics Include…
8 - 8:30 a.m. Check-in & Refreshments; 8:30 - 10:30 a.m. Training Session
Oct
26
Designed for Chamber members looking to maximize their investment by getting engaged and connected with the business community. Whether you’re a new or…
7:30 a.m. Check-in & Breakfast; 8 - 9 a.m. Benefits Overview & Networking
Nov
01
Learn how to successfully turn "Me" into "We" when working with a team through activities that will engage and inspire your workforce. Meaningful team-…
7:30 a.m. Check-in & Breakfast; 8 - 9:30 a.m. Training